DIXPAI Support for PostgreSQL delivers comprehensive, highly responsive, and flexible assistance to ensure the
continuous performance of your PostgreSQL deployments. With various availability options and customizable support plans,
DIXPAI ensures your databases operate smoothly while reducing downtime and operational hurdles.
Optional services, such as additional support hours and a Technical Account Manager, are available. Contact the DIXPAI team to discuss your options.Overview
Benefits
Key Features
Feature
Support Standard
Support Advanced
Support Premium
Hours
8x5x365
24x7x365
24x7x365
Priority ticket response
✗
✗
Priority treatment for up to 5 tickets/year
Severity 1 initial response time
4 hours
30 minutes
15 minutes
Severity 2 initial response time
End of next business day
90 minutes
60 minutes
Severity 3 initial response time
Two business days
End of next business day
4 hours
Severity 4 initial response time
Three business days
Two business days
24 hours
Severity 1 ongoing response time
N/A
✗
1 hour
Severity 2 ongoing response time
N/A
✗
4 hours
Consultative support
✗
✓
✓
Scheduled support sessions
✗
12 per year (S1 and S2 excluded)
Unlimited
Users
5
10
50
Software support
Community Support for any non-EOL software
Full support for non-EOL software; Operational support for 1 year post-EOL
Full support; Operational support until next major version
DIXPAI Knowledge Base
✓
✓
✓
Phone and chat support
Business Hours
✓
✓
Screen sharing
N/A
Zoom
Zoom, Webex, Teams
Fixes for software bugs
Community fixes
Community fixes
Community fixes; Hotfixes
“Sticky Engineer” availability
✗
✗
✓
Customizable support options
✗
✗
✓
Liability and copyright indemnity options
✗
✗
✓
Consulting discount
✗
✗
20%
Additional Supported Components
Add-ons
Why Choose DIXPAI Support for PostgreSQL?
We’re leaders in the data industry with over 10 years of experience, delivering innovative data solutions that drive business transformation. Our expertise in data pipeline creation has empowered various clients across industries to harness the full potential of their data. For a global fintech firm, we built real-time data pipelines enabling instant fraud detection and risk monitoring. For a leading retail company, we developed scalable pipelines for real-time sales and inventory tracking. Additionally, for a healthcare provider, we created pipelines for secure, real-time patient data processing, improving care and compliance.
Happy Clients
Project Complete
