Benefits

• Responsive support: Immediate access to skilled engineers for troubleshooting.
• Best-in-class SLAs: Guaranteed response times for critical issues.
• Flexible subscription options: Tailored to meet the needs of your deployment.
• Open-source expertise: No vendor lock-in; leverage community-driven solutions.

Key Features

Covered Components

DIXPAI Support includes assistance with:

• Apache Tomcat core server functionality
• Configuration of connectors (HTTP, AJP)
• JVM optimization and tuning
• Integration with databases (JDBC)
• Troubleshooting session management issues
• Deployment of web applications (WAR files)
• Monitoring and logging configurations
• Load balancing and clustering setups
• Security enhancements (SSL/TLS configurations)

Additional supported components:

• Tomcat Manager App
• Integration with HAProxy and Keepalived
• Monitoring tools such as Prometheus or ELK stack

Service Levels

Support tiers are designed to cater to varying business needs:

• Standard Tier: Ideal for general use environments with relaxed SLAs.
• Advanced Tier: Ideal for production environments requiring standard SLAs.
• Premium Tier: Tailored for mission-critical environments with faster response times and enhanced features like "Sticky Engineer" availability.

Add-ons

Optional services include:

• Additional support hours
• Technical Account Manager for personalized assistance
• Consulting discounts for large-scale deployments

Why Choose DIXPAI Support for Apache Tomcat?

• Reduce downtime and quickly restore services.
• Enhance development productivity by offloading technical challenges.
• Ensure secure and optimized configurations for high availability.

This mechanism adapts the structure of the PostgreSQL support document while tailoring it specifically for Apache Tomcat under the branding of DIXPAI. Let DIXPAI be your trusted partner in ensuring the reliability and performance of your Tomcat deployments.