DIXPAI Support for Redis delivers highly responsive and flexible assistance to help you maintain optimal performance
for your Redis deployments. With various availability options and customizable support plans, DIXPAI ensures your
applications operate smoothly while reducing downtime and operational hurdles.
DIXPAI Support includes assistance with: Support tiers are designed to cater to varying business needs: Optional services include:
This mechanism adapts the structure of the provided support document while tailoring it specifically for Redis under
the branding of DIXPAI. Let DIXPAI be your trusted partner in ensuring the reliability, security, and performance of your
Redis deployments.
Overview
Benefits
Key Features
Feature
Support Standard (Development/Testing)
Support Advanced (Production Environments)
Support Premium (Mission-Critical Environments)
Hours
8x5x365
24x7x365
24x7x365
Priority ticket response
✗
✗
Priority treatment for up to 5 tickets/year
Severity 1 initial response
4 hours
30 minutes
15 minutes
Severity 2 initial response
End of next business day
90 minutes
60 minutes
Severity 3 initial response
Two business days
End of next business day
4 hours
Severity 4 initial response
Three business days
Two business days
24 hours
Consultative support
✗
✓
✓
Scheduled support sessions
✗
12 per year (S1 and S2 excluded)
Unlimited
Users supported
Up to 5
Up to 10
Up to 50
Phone and chat support
✓ (Business Hours)
✓
✓
Screen sharing tools
N/A
Zoom
Zoom, Webex, Teams
Fixes for software bugs
Community fixes
Community fixes
Community fixes; Hotfixes
Customizable support options
✗
✗
✓
Operational support post-EOL
N/A
1 year
Until depreciation of next major version
Covered Components
Additional supported components:
Service Levels
Add-ons
Why Choose DIXPAI Support for Redis?
We’re leaders in the data industry with over 10 years of experience, delivering innovative data solutions that drive business transformation. Our expertise in data pipeline creation has empowered various clients across industries to harness the full potential of their data. For a global fintech firm, we built real-time data pipelines enabling instant fraud detection and risk monitoring. For a leading retail company, we developed scalable pipelines for real-time sales and inventory tracking. Additionally, for a healthcare provider, we created pipelines for secure, real-time patient data processing, improving care and compliance.
Happy Clients
Project Complete
